Customer Support

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Get assistance with your Arcenol products from our dedicated team of experts.

Contact Support

Customer Support

Get assistance with your Arcenol products from our dedicated support team

Technical Support

Get immediate assistance from our expert team for any technical issues

Get Help

Warranty Claims

Submit and track your warranty claims with our streamlined process

File Claim

Documentation

Access product manuals, guides, and technical specifications

View Docs

Warranty Coverage

Our comprehensive warranty ensures your peace of mind

Battery Packs

3 Years
  • Capacity retention guarantee
  • Manufacturing defects coverage
  • Cell balancing issues
  • BMS functionality
  • Thermal management system

EV Chargers

1 Year
  • Hardware defects
  • Charging circuit issues
  • Control system malfunctions
  • Display and interface problems
  • Software updates and support

Custom Solutions

Custom Terms
  • Application-specific coverage
  • Extended warranty options
  • Performance guarantees
  • Maintenance support
  • Priority technical assistance

Support & Warranty Form

Please fill out the following details for support or warranty-related inquiries

Choose files
Upload images or documents related to your issue (Max 5MB per file)

Documentation

Access our comprehensive product documentation and support resources

User Manuals

Detailed guides for product installation and operation

Download

Troubleshooting Guides

Step-by-step solutions for common issues

View Guide

Direct Support Channels

Reach out to our dedicated support team through multiple channels

  • Email Support

    support@arcenol.com

  • Phone Support

    +91 93283 47271

  • Support Hours

    Monday - Saturday: 9:00 AM - 6:00 PM IST

Emergency Support

For urgent technical issues affecting vehicle operation

Call Emergency Support